Frequently asked questions.
Answers to the questions we hear most often, organised by topic.
Projects & Engagements
How long does a store build take?
Timelines vary by platform and scope. Once a project is scoped, you will receive a proposal with an estimated timeline.
Can I change the scope of my project?
If a project has not yet entered build, contact your project lead as soon as possible and we will do our best to accommodate a change.
What happens if something is missing from the brief?
Contact our team with your project details and we will investigate and resolve the issue.
Platforms & Technology
Who builds and maintains my store?
Your store is built and maintained by our design and platform team throughout the engagement, with a documented handover once live.
What if my launch is delayed?
Delays can occur during build. Contact your project lead with your project reference and we will look into the status for you.
Client Support
How do I contact my project team?
You can reach us by email at support@directcommercelimited.com or via the contact form on our Contact page.
What are your support hours?
Our team responds to enquiries during standard UK business hours, Monday to Friday.
Account & Data
How is my personal data used?
We handle personal data in accordance with our Privacy Policy, which explains what is collected and why.
How do I request my data be deleted?
You can submit a data request by emailing support@directcommercelimited.com. See our Privacy Policy for details on your rights.
Still have a question?
Our team is happy to help with anything not covered here.